Customer Service

As a customer, you’ve likely heard the phrase “the customer is always right.” This common business saying isn’t always true. Harry Gordon Selfridge created this phrase in the early 1900s. He wanted customers to be treated with respect – not for businesses to fulfill every demand no matter what. Selfridge was right that we should focus on […]

Excellent customer service is the pinnacle of business. It opens up more opportunities than just deals. But also has the power to define your business and differentiate it from competitors. A recent study states that 86% of consumers would rather pay more for a better customer experience. So clearly, it’s vital to get it right. Read on to

Whether you’re fresh out of school or just looking for something different, the customer service industry can be a satisfying and fulfilling career. However, finding precisely where you fit in such a colossal industry is often hard. Luckily, we’ve spent decades working with some of the most innovative and forward-thinking companies across Asia and worldwide. Training tens of

As a salesperson, your ultimate goal is to deliver products or services that satisfy your customers’ needs and wants. If you ever face tough situations where customers aren’t satisfied, always keep in mind: the customer is always right. In 2024, putting customers at the center of everything has become more important than ever. It’s crucial

Historically, customer service excellence was reserved for luxury brand experiences only. Now, it’s an almost unconscious expectation of consumers. Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted. However, not many people truly understand what service excellence is. That’s why in this short article, we’ll be explaining 9

Businesses are making a critical mistake. They prioritize generating sales over nurturing loyal customer relationships. Yet, sales and customer service teams should be a natural fit. So this short-term strategy isn’t realistic for today’s competitive world. Instead, you must get both teams working together to create successful customer interactions. Start moving your company forward today.

The fact is that 54% of customers now have higher expectations for customer service. Particularly among consumers ages from 18-34, where this stat jumps to 66%. Consequently, more than ever, those in customer service roles need to be on top of their game to attract more customers and help grow a loyal following. However, we all know that it