Customer Service

Historically, customer service excellence was reserved for luxury brand experiences only. Now, it’s an almost unconscious expectation of consumers. Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted. However, not many people truly understand what service excellence is. That’s why in this short article, we’ll be explaining 9 …

Winning Wallets (And Hearts) 9 Key Principles of Achieving Customer Service Excellence Read More »

Whether you’re fresh out of school or just looking for something different, the customer service industry can be a satisfying and fulfilling career. However, it’s often hard to find precisely where you fit in such a colossal industry. Luckily, we’ve spent decades working with some of the most innovative and forward-thinking companies across Asia and worldwide. Training tens …

The Ultimate Guide To Different Customer Service Roles Read More »

The fact is that 54% of customers now have higher expectations for customer service. Particularly among consumers ages from 18-34, where this stat jumps to 66%. Consequently, more than ever, those in customer service roles need to be on top of their game to attract more customers and help grow a loyal following. However, we all know that it …

8 Tough Customer Service Challenges And How To Solve Them Read More »

As a salesperson, your ultimate goal is to deliver products or services that satisfy your customers’ needs and wants. While you may encounter challenging situations where customers are unhappy or dissatisfied with your offerings, it’s essential to remember that the customer is always right.  Hailed as the definitive rule of customer service, the phrase “the customer …

Why The Customer is Always Right, Especially in 2023 Read More »

As a customer yourself, you’ve probably related to the popular phrase “the customer is always right” more than once before. Yet, while a familiar, almost unconscious saying in the business world, it’s unsurprisingly not always true. While Harry Gordon Selfridge was right that salespeople must prioritize not only the needs but the customers’ satisfaction, it’s not always …

Beyond the Motto: Why The Customer Is NOT Always Right Read More »

Excellent customer service is the pinnacle of business. It opens up more opportunities than just deals. But also has the power to define your business and differentiate it from competitors. A recent study states that 86% of consumers would rather pay more for a better customer experience. So clearly, it’s vital to get it right. Read on to …

8 Vital Customer Service Skills All Reps Must Have Read More »