Customer Service

The Ultimate Guide To Different Customer Service Roles

Whether you’re fresh out of school or just looking for something different, the customer service industry can be a satisfying and fulfilling career. However, in such a colossal industry – it’s often hard to find precisely where you fit in. Luckily, we’ve spent decades working with some of the most innovative and forward-thinking companies across Asia and …

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8 Tough Customer Service Challenges And How To Solve Them

The fact is that 54% of customers now have higher expectations for customer service. Particularly among consumers ages from 18-34, where this stat jumps to 66%. Consequently, more than ever, those in customer service roles need to be on top of their game to attract more customers and help grow a loyal following. However, we all know that …

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10 Key Principles of Achieving Customer Service Excellence

Historically, customer service excellence was reserved for luxury brand experiences only – now, it’s an almost unconscious expectation of consumers. Every reputable company in the service industry should strive to achieve excellence and remain competitive and trusted. However, not many people truly understand what service excellence is. For this reason, in this short article, we’ll …

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