Customer Service

Historically, customer service excellence was reserved for luxury brand experiences only. Now, it’s an almost unconscious expectation of consumers. Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted. However, not many people truly understand what service excellence is. That’s why in this short article, we’ll be explaining 9 …

9 Key Principles of Achieving Customer Service Excellence Read More »

Whether you’re fresh out of school or just looking for something different, the customer service industry can be a satisfying and fulfilling career. However, it’s often hard to find precisely where you fit in such a colossal industry. Luckily, we’ve spent decades working with some of the most innovative and forward-thinking companies across Asia and worldwide. Training tens …

The Ultimate Guide To Different Customer Service Roles Read More »

The fact is that 54% of customers now have higher expectations for customer service. Particularly among consumers ages from 18-34, where this stat jumps to 66%. Consequently, more than ever, those in customer service roles need to be on top of their game to attract more customers and help grow a loyal following. However, we all know that it …

8 Tough Customer Service Challenges And How To Solve Them Read More »

Hailed as the definitive rule of customer service, the phrase “the customer is always right” was coined by Harry Gordon Selfridge in the early 1900s. While it still rings true to this day, its effectiveness has been thoroughly debated – and for a good reason. In this short article, we will give you five powerful …

5 Powerful Reasons Why The Customer is Always Right Read More »

Chances are, as a customer yourself, you’ve probably related to the phrase “the customer is always right” more than once before. However, Harry Gordon Selfridge’s phrase popularized in the early 1900s is wrong and for several reasons. So keep reading this short article to find out 6 reasons why the customer is not always right. Also read: …

6 Reasons Why The Customer Is NOT Always Right Read More »

Excellent customer service is the pinnacle of business. It opens up more opportunities than just deals. But also has the power to define your business and differentiate it from competitors. A recent study states that 86% of consumers would rather pay more for a better customer experience. So clearly, it’s vital to get it right. Read on to …

8 Vital Customer Service Skills All Reps Must Have Read More »