Closing sales in a retail setting is the most essential skill for retails sales professionals to reach their targets. This workshop will equip participants with knowledge and application skills to: better approach customers, ask probing questions, make effective demonstrations, respond to objections and close sales.
Through a combination of strong content, highly interactive and industry-specific activities, group discussions, role plays, case studies, engaging videos and Q&A, participants will learn how to adopt the right attitude and aptitude for retail selling.
This virtual training is designed for anyone in retail sales, customer service, road shows, pop-up stalls, or in some customer-facing role where dealing with customers face-to-face is an important part of what they do - or should be doing.
Effectively Starting Conversations
Overcoming 'I'm just looking"
Cross Selling and Up Selling
Understanding Buying Signals
By the end of this workshop, participants should be able to:
All participants receive complete Retail Selling workbooks, post-training reinforcement content and access to our private Facebook group for ongoing support.
Have SOCO deliver a live, customised Virtual Selling workshop for your team through video conferencing software. Our instructor-led virtual training is highly engaging using cutting edge virtual facilitator techniques that maximise engagement and retention.
SOCO/ Sales Training is a Winner in the Best Sales Training Provider and Best E-Learning and Mobile Learning Provider categories in Singapore, Malaysia and Hong Kong at the HR Vendors of the Year Awards in 2016, 2017, 2018 and 2019. Customers include: Ascendas-Singbridge, Crocs, Fuji-Xerox, Maersk, Marina Bay Sands, Millennium Hotels, Prudential, Singtel, Spotify, Swatch Group, Venetian Macao and Zendesk.