Closing sales in a retail setting is the most essential skill for retails sales professionals to reach their targets. This workshop will equip participants with knowledge and application skills to: better approach customers, ask probing questions, make effective demonstrations, respond to objections and close sales.
Through a combination of strong content, highly interactive and industry-specific activities, group discussions, role plays, case studies, engaging videos and Q&A, participants will learn how to adopt the right attitude and aptitude for retail selling.
This virtual training is designed for anyone in retail sales, customer service, road shows, pop-up stalls, or in some customer-facing role where dealing with customers face-to-face is an important part of what they do - or should be doing.
Service Mindset
Effectively Starting Conversations
Overcoming 'I'm just looking"
Making Recommendations
Cross Selling and Up Selling
Understanding Buying Signals
By the end of this workshop, participants should be able to:
All participants receive complete Retail Selling workbooks, post-training reinforcement content and access to our private Facebook group for ongoing support.
Have SOCO deliver a live, customised Virtual Selling workshop for your team through video conferencing software. Our instructor-led virtual training is highly engaging using cutting edge virtual facilitator techniques that maximise engagement and retention.
SOCO/ Sales Training is a Winner in the Best Sales Training Provider and Best E-Learning and Mobile Learning Provider categories in Singapore, Malaysia and Hong Kong at the HR Vendors of the Year Awards in 2016, 2017, 2018 and 2019. Customers include: Ascendas-Singbridge, Crocs, Fuji-Xerox, Maersk, Marina Bay Sands, Millennium Hotels, Prudential, Singtel, Spotify, Swatch Group, Venetian Macao and Zendesk.