Retail Selling Training
Closing sales in a retail setting is the most essential skill for retails sales professionals to reach their targets. This workshop will equip participants with knowledge and application skills to: better approach customers, ask probing questions, make effective demonstrations, respond to objections and close sales.
Through a combination of strong content, highly interactive and industry-specific activities, group discussions, role plays, case studies, engaging videos and Q&A, participants will learn how to adopt the right attitude and aptitude for retail selling.
Who Should Attend Retail Selling Training
This virtual training is designed for anyone in retail sales, customer service, road shows, pop-up stalls, or in some customer-facing role where dealing with customers face-to-face is an important part of what they do - or should be doing.
COURSE OUTLINE
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Service Mindset
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Effectively Starting Conversations
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Overcoming 'I'm just looking"
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Making Recommendations
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Cross Selling and Up Selling
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Understanding Buying Signals
Course Objectives
By the end of this workshop, participants should be able to:
- Adopt the attitude and service mindset of top-performing retail sales professionals and stay motivated even during challenging times.
- Approach customers with the most effective opening lines and opening moves and overcome the “I’m just looking” customer.
- Ask probing questions in a logical sequence to better assess customer needs and make better recommendations.
- Make more effective demonstrations by selling the value the customer wants and creating desire for ownership.
- Cross-sell and up-sell additional items and construct a Trial Close (also known as the Assumptive Add-On Close).
- Anticipate common objections and respond to: “I’ll think about it”, “It costs too much”, “I’ll have to ask my partner” and others.
- Recognise buying signals, use basic closing techniques and handle last-minute requests for discounts.
- Prevent (and overcome) buyer’s remorse, confirm the sale and request another visit.
Included Materials
All participants receive complete Retail Selling workbooks, post-training reinforcement content and access to our private Facebook group for ongoing support.
Virtual Instructor Led Training
Have SOCO deliver a live, customised Virtual Selling workshop for your team through video conferencing software. Our instructor-led virtual training is highly engaging using cutting edge virtual facilitator techniques that maximise engagement and retention.
Why SOCO Sales Training
SOCO/ Sales Training is a Winner in the Best Sales Training Provider and Best E-Learning and Mobile Learning Provider categories in Singapore, Malaysia and Hong Kong at the HR Vendors of the Year Awards in 2016, 2017, 2018 and 2019. Customers include: Ascendas-Singbridge, Crocs, Fuji-Xerox, Maersk, Marina Bay Sands, Millennium Hotels, Prudential, Singtel, Spotify, Swatch Group, Venetian Macao and Zendesk.
