SUPERIOR SERVICE

Customer Service Excellence Training

Superior Service - Customer Service Excellence Training Course

Empower Your Sales Team with Customer Service Excellence Training

Customer Service excellence Training

Deliver Unforgettable Experiences;
Close More Deals

Without exceptional customer service skills, companies are missing the opportunity to increase the satisfaction, loyalty, and retention of their valuable customers.  

Superior Service equips participants with the knowledge and application skills to have a positive attitude, go beyond basic customer service, and exceed customers’ expectations with exceptional service.

Through strong content, highly interactive and industry-specific activities, group discussions, role plays, case studies, engaging videos and Q&A, participants will learn how to solve the most demanding customer service challenges and use service as a differentiator.

Signs that your team needs training

WhY SOCO'S CUSTOMER SERVICE EXCELLENCE TRAINING COURSE?

 

Delivering outstanding customer service is a critical responsibility for every employee, regardless of industry.

Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted. 

Yet being great at delivering customer service excellence requires compassion, active listening, creativity, the ability to recall details, and a commitment to putting the customer’s needs first. 

How well teams embody these skills determines their effectiveness in providing helpful information and guidance to your customers.

With these skills, staff can address complex issues in a way that avoids disappointing experiences for loyal customers.

Professionals that complete Customer Service Excellence training increase customer satisfaction and repeat business because of their enhanced ability to:

Increase customer satisfaction

By tailoring interactions and solutions, your team can leave customers feeling valued and satisfied with the service they received.

Nurture Customer Relationships

By delivering unexpected delights or going the extra mile, your team can leave a lasting impression and foster a strong sense of loyalty among customers.

Reduce acquisition costs

Satisfied customers are more likely to remain loyal to your brand, reducing the need to constantly acquire new customers to replace those lost due to poor service.

increase revenue

When customers receive exceptional treatment and personalized attention, they are more likely to choose your brand over competitors, leading to a larger market share and increased revenue.

Boost reputation

Consistency builds trust and reliability, ensuring customers know they can rely on your company for outstanding service every time.

thE RESULT

Companies that prioritize outstanding customer service experience increase customer satisfaction, improve customer loyalty, and enjoy higher customer retention rates.

By joining our “Superior Service” training, your company can experience the same benefits.

Through interactive activities, group discussions, and insightful videos, your team will learn how to exceed customer expectations and effectively handle even the most challenging service scenarios.

Set your business (and sales) apart from the competition and achieve extraordinary success with our Superior Service training.

Click the button to explore your options and get started.

50000 +
STAFF TRAINED
1000 +
E-LEARNING STUDENTS
20 +
COUNTRIES
5 +
LANGUAGES

CUSTOMER SERVICE EXCELLENCE TRAINING COURSE ​

Elevate Customer Satisfaction, Loyalty, and Retention

Customer Service Training

Course Outline

Superior Service - Customer Service Excellence Training

Customer Service Excellence Training is designed for anyone in account management, client relations, customer service or in a customer-facing role where exceeding expectations of a prospect or customer is an important part of what they do – or should be doing.

Duration

1-Day In-person Multiple 120 Minute VILT Sessions

For who

Client Relations/Customer Service Professionals/Customer Facing Roles

Format

Live In-Person or
Virtual Instructor-Led Training 

CUSTOMER SERVICE EXCELLENCE TRAINING COURSE

Equip Employees to Deliver Outstanding Customer Experiences

PROGRAM DELIVERY OPTIONS
LIVE IN-PERSON, LIVE VIRTUALLY OR ON-DEMAND LEARNING
CHOOSE THE TRAINING DELIVERY THAT WORKS FOR YOU

Live In-PERSON TRaining

FUN, HIGH-ENERGY & COLLABORATIVE CLASSES

SOCO®‘s onsite training, brings our experienced instructors to you. Learners can learn new skills with their colleagues, while engaging in role plays, brainstorming exercises and active group discussions. They will get coaching and feedback during the session to learn, practice, and improve new skills.

E-LEARNING | SOCO ACADEMY

flexible, affordable and EFFECTIVE - on-demand learning.
SOCO Academy is an instant, flexible and effective solution to learning advanced social networking techniques right away. Want to start learning new skills tonight in your pyjamas or during your morning commute? The choice is yours. Join SOCO Academy and learn how to network online at your own pace.

VIRTUAL INSTRUCTOR-LED TRAINING (VILT)

ENGAGING, IMMERSIVE & INTERACTIVE LEARNING EXPERIENCE THAT REPLICATES AN IN-PERSON CLASSROOM VIRTUALLY

All of our live virtual training programs are highly engaging and interactive. Our VILT solution combines over 20 years of sales experience with video and digital technology. It creates a virtual classroom that mimics in-person learning.

We achieve this by using a combination of chat, polls, and live discussion to participate in the training. As well as encouraging the use of breakout rooms for group discussions and sharing critical points to reinforce training.

Customer Service Excellence Training IS available in
GLOBAL LANGUAGEs

SOCO Sales Training offers training in various languages, including European languages and APAC languages like Indonesian, Thai, Mandarin, and Vietnamese. Regional team members can learn new skills in their native language while minimizing downtime and maximizing results. Training sales teams around the world so everyone can learn the same cutting-edge skills.

Customer Service Excellence Course

INCLUDED TRAINING MATERIALS

All participants receive complete Customer Service Excellence Training workbooks, post-training reinforcement content and access to our exclusive Facebook group for ongoing support.

Customer Service Excellence Training Booklet
OUR CLIENTS
Ready to close more deals?

Get a quote or discover the right pillars and modules for your team with our experienced and friendly program advisors who are happy to help.

 
 
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