SUPERIOR SERVICE
Customer Service Excellence Training
Superior Service - Customer Service Excellence Training Course
Equip Staff to Deliver Outstanding Customer Experiences
Customer Service Training
Stand Out with Superior Service
Without exceptional customer service skills, companies are missing the opportunity to increase the satisfaction, loyalty, and retention of their valuable customers.
Superior Service equips participants with the knowledge and application skills to have a positive attitude, go beyond basic customer service, and exceed customers’ expectations with exceptional service.
Through strong content, highly interactive and industry-specific activities, group discussions, role plays, case studies, engaging videos and Q&A, participants will learn how to solve the most demanding customer service challenges and use service as a differentiator.
OUR IMPACT
Course Outline
- Keys to providing outstanding customer service
- Dealing appropriately with difficult customers
- Recognising how attitude affects customer service
- Using outstanding service to increase repeat business
- Identifying customers’ needs
- Effective communication skills
- Building rapport
CUSTOMER SERVICE EXCELLENCE TRAINING COURSE
Equip Employees to Deliver Outstanding Customer Experiences
What Are the Benefits
of SOCO'S CUSTOMER SERVICE EXCELLENCE TRAINING COURSE?
Delivering outstanding customer service is a critical responsibility for every employee, regardless of industry.
Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted.
Yet being great at delivering customer service excellence requires compassion, active listening, creativity, the ability to recall details, and a commitment to putting the customer’s needs first.
How well teams embody these skills determines their effectiveness in providing helpful information and guidance to your customers.
With these skills, staff can address complex issues in a way that avoids disappointing experiences for loyal customers.
Professionals that complete Customer Service Excellence training increase customer satisfaction and repeat business because of their enhanced ability to:
Increase customer satisfaction
Nurture Customer Relationships
stand apart from the competition
Reduce acquisition costs
increase revenue
Boost reputation
STAND APART WITH EXCELLENT SERVICE
Not sure what type of help you need? Talk to us!
Superior Service - Customer Service Excellence Training
Customer Service Excellence Training is designed for anyone in account management, client relations, customer service or in a customer-facing role where exceeding expectations of a prospect or customer is an important part of what they do – or should be doing.
Duration
1-Day In-person Multiple 120 Minute VILT Sessions
For who
Client Relations/Customer Service Professionals/Customer Facing Roles
Format
Live In-Person or
Virtual Instructor-Led Training
CUSTOMER SERVICE EXCELLENCE TRAINING COURSE
Equip Employees to Deliver Outstanding Customer Experiences
LIVE IN-PERSON, LIVE VIRTUALLY OR ON-DEMAND LEARNING
CHOOSE THE TRAINING DELIVERY THAT WORKS FOR YOU
Live In-PERSON TRaining
E-LEARNING | SOCO ACADEMY
VIRTUAL INSTRUCTOR-LED TRAINING (VILT)
All of our live virtual training programs are highly engaging and interactive. Our VILT solution leverages over 20 years of sales expertise with video and digital technology for learners to benefit from a virtual classroom experience that replicates in-person learning. We achieve this by using a combination of chat, polls, and live discussion to participate in the training. As well as encouraging the use of breakout rooms for group discussions and sharing critical points to reinforce training.
Customer Service Excellence Training IS available in
GLOBAL LANGUAGEs
SOCO Sales Training proudly provides regional teams with training in global languages including common European languages and APAC languages including Indonesian, Thai, Mandarin and Vietnamese. Regional teams can learn new skills in their native language while minimising downtime and maximising results. Training teams around the world so everyone can learn the same cutting-edge skills.
Customer Service Excellence Course
All participants receive complete Customer Service Excellence Training workbooks, post-training reinforcement content and access to our exclusive Facebook group for ongoing support.
Get a quote or discover the right pillars and modules for your team with our experienced and friendly program advisors who are happy to help.