SUPERIOR SERVICE

Customer Service Excellence Training

Superior Service - Customer Service Excellence Training Course

Equip Staff to Deliver Outstanding Customer Experiences

Customer Service Training

Stand Out with Superior Service

Without exceptional customer service skills, companies are missing the opportunity to increase the satisfaction, loyalty, and retention of their valuable customers.  

Superior Service equips participants with the knowledge and application skills to have a positive attitude, go beyond basic customer service, and exceed customers’ expectations with exceptional service.

Through strong content, highly interactive and industry-specific activities, group discussions, role plays, case studies, engaging videos and Q&A, participants will learn how to solve the most demanding customer service challenges and use service as a differentiator.

OUR IMPACT

50000 +
STAFF TRAINED
1000 +
E-LEARNING STUDENTS
20 +
COUNTRIES
5 +
LANGUAGES
Customer Service Training

Course Outline


CUSTOMER SERVICE EXCELLENCE TRAINING COURSE

Equip Employees to Deliver Outstanding Customer Experiences

 

What Are the Benefits
of SOCO'S CUSTOMER SERVICE EXCELLENCE TRAINING COURSE?

 

Delivering outstanding customer service is a critical responsibility for every employee, regardless of industry.

Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted. 

Yet being great at delivering customer service excellence requires compassion, active listening, creativity, the ability to recall details, and a commitment to putting the customer’s needs first. 

How well teams embody these skills determines their effectiveness in providing helpful information and guidance to your customers.

With these skills, staff can address complex issues in a way that avoids disappointing experiences for loyal customers.

Professionals that complete Customer Service Excellence training increase customer satisfaction and repeat business because of their enhanced ability to:

Increase customer satisfaction

Nurture Customer Relationships

stand apart from the competition

Reduce acquisition costs

increase revenue

Boost reputation

STAND APART WITH EXCELLENT SERVICE

Not sure what type of help you need? Talk to us!

Superior Service - Customer Service Excellence Training

Customer Service Excellence Training is designed for anyone in account  management, client relations, customer service or in a customer-facing role where exceeding expectations of a prospect or customer is an important part of what they do – or should be doing.

Duration

1-Day In-person Multiple 120 Minute VILT Sessions

For who

Client Relations/Customer Service Professionals/Customer Facing Roles

Format

Live In-Person or
Virtual Instructor-Led Training 

CUSTOMER SERVICE EXCELLENCE TRAINING COURSE

Equip Employees to Deliver Outstanding Customer Experiences

PROGRAM DELIVERY OPTIONS
LIVE IN-PERSON, LIVE VIRTUALLY OR ON-DEMAND LEARNING
CHOOSE THE TRAINING DELIVERY THAT WORKS FOR YOU

Live In-PERSON TRaining

FUN, HIGH-ENERGY & COLLABORATIVE CLASSES
SOCO®‘s onsite training, brings our experienced instructors to you. Learners can learn new skills with their colleagues, while engaging in role plays, brainstorming exercises and active group discussions. They’ll receive immediate coaching and feedback throughout the session so they leave the session with new skills that have been learnt, practiced and fine tuned.

E-LEARNING | SOCO ACADEMY

flexible, affordable and EFFECTIVE - on-demand learning.
SOCO Academy is an instant, flexible and effective solution to learning advanced social networking techniques right away. Want to start learning new skills tonight in your pyjamas or during your morning commute? The choice is yours. Join SOCO Academy and learn how to network online at your own pace.

VIRTUAL INSTRUCTOR-LED TRAINING (VILT)

ENGAGING, IMMERSIVE & INTERACTIVE LEARNING EXPERIENCE THAT REPLICATES AN IN-PERSON CLASSROOM VIRTUALLY

All of our live virtual training programs are highly engaging and interactive. Our VILT solution leverages over 20 years of sales expertise with video and digital technology for learners to benefit from a virtual classroom experience that replicates in-person learning. We achieve this by using a combination of chat, polls, and live discussion to participate in the training. As well as encouraging the use of breakout rooms for group discussions and sharing critical points to reinforce training.

Customer Service Excellence Training IS available in
apac LANGUAGEs

SOCO Sales Training proudly provides regional teams with training in four APAC languages: Indonesian, Thai, Mandarin and Vietnamese. Regional teams can learn new skills in their native language while minimising downtime and maximising results. Training teams across Asia so everyone can learn the same cutting-edge skills.

Customer Service Excellence Course

INCLUDED TRAINING MATERIALS

All participants receive complete Customer Service Excellence Training workbooks, post-training reinforcement content and access to our exclusive Facebook group for ongoing support.

Customer Service Excellence Training Booklet
OUR CLIENTS
ready to standout with superior service?

Get a quote or discover the right pillars and modules for your team with our experienced and friendly program advisors who are happy to help.

 
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