CUSTOMER SUCCESS TRAINING
Gain The Skills To Effectively Engage, Manage and Retain Customers
CUSTOMER SUCCESS TRAINING
Gain the skills to effectively engage, manage and retain customers
Customer Success TraininG
Provide Value, reduce churn, Increase Loyalty, expand business & profit
Your probability of selling to an existing customer is 60–70%.
Comparatively, your chance of selling to a new prospect is only 5-20%. Yet, for some reason, Customer Success is a function that often gets pushed to the wayside.
That’s because many Customer Success Managers must also oversee problem resolution, adoption and satisfaction. But by doing so, they lose the ”bigger picture” of the overall customer experience, risking churn that could collapse expansion opportunities.
Instead, to skyrocket loyalty and revenue, CSMs must prioritise high-level strategic goals and align them with their key stakeholders and accounts.
Customer Success (CSM) training supports managers in developing the application skills needed to effectively engage, manage and retain customers – while maximising repeat business.
OUR IMPACT
Course Outline
- Managing the customer life cycle
- Relationship selling strategies for becoming a trusted advisor
- Protecting accounts from competitive encroachment
- Creating account strategies for growth
- Identifying and generating awareness of new opportunities to key clients
- Understanding Customer Success Metrics
Ready to start your success story?
Not sure what type of help you need? Talk to our friendly program advisors to discuss your customer success training needs.
What Are the Benefits
of Customer success TRAINING?
Team that implement SOCO’s customer success training learn the skills needed to improve operations, nurture customer relationships, expand business, reduce churn, increase customer loyalty and increased revenue.
Improve Operations
Stay ahead of customer expectations. Identify discrepancies in accounts and strategically plan to fill those gaps.
NURTURE Customer Relationships
Increase client satisfaction. Build and foster mutually beneficial long-term customer relationships.
Expand Business
By pinpointing strong client advocates and obtaining referrals.
Reduce churn
Stop chasing new business. Achieve goals and targets with a laser focus on high-level strategic goals.
Increase customer loyalty
Keep sales teams motivated. Apply consistent, repeatable account management practices to increase ROI.
Increase revenue
Loyal and satisfied customers are likely to spend twice as much as clients that are non-advocates.
Ready to start your success story?
Not sure what type of help you need? Talk to our friendly program advisors to discuss your customer success training needs.
Who is the customer success training program for?
Customer Success Training is a client-centric program designed to support Customer Success Managers and Executives in developing the application skills needed to provide value, build customer loyalty, expand business, reduce churn and of course, increase profit.
Duration
1 to 3 Days In-person or Multiple VILT Sessions
For who
Customer Success Managers / Customer Success Executives
Format
Live In-Person or
Virtual Instructor-Led Training
CUSTOMER SUCCESS Training
Gain the skills to drive renewals and add valuable touchpoints to increase satisfaction.
LIVE IN-PERSON, LIVE VIRTUALLY OR ON-DEMAND LEARNING
CHOOSE THE TRAINING DELIVERY THAT WORKS FOR YOU
Live In-PERSON TRaining
E-LEARNING | SOCO ACADEMY
VIRTUAL INSTRUCTOR-LED TRAINING (VILT)
All of our live virtual training programs are highly engaging and interactive. Our VILT solution leverages over 20 years of sales expertise with video and digital technology for learners to benefit from a virtual classroom experience that replicates in-person learning. We achieve this by using a combination of chat, polls, and live discussion to participate in the training. As well as encouraging the use of breakout rooms for group discussions and sharing critical points to reinforce training.
customer success TRAINING IS available in
GLOBAL LANGUAGEs
SOCO Sales Training proudly provides regional teams with training in global languages including common European languages and APAC languages including Indonesian, Thai, Mandarin and Vietnamese. Regional teams can learn new skills in their native language while minimising downtime and maximising results. Training teams around the world so everyone can learn the same cutting-edge skills.
Customer Success Training Program Materials
All participants receive complete Customer Success Training workbooks, post-training reinforcement content and access to our exclusive Facebook group (SOCO® Selling™ Community: B2B, B2C, Selling Remotely, Social Selling) for ongoing support.
•Spotify•
•Salesforce•
•Marina Bay Sands•
•Mediacorp•
•BMW•
Get a quote or discover the right pillars and modules for your team with our experience and friendly program advisors who are happy to help.