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CUSTOMER SUCCESS TRAINING

Gain the skills to effectively engage, manage and retain customers

Customer Success Training

Provide Value, reduce churn, Increase Loyalty, expand business & profit

Your probability of selling to an existing customer is 60–70%.

Comparatively, your chance of selling to a new prospect is only 5-20%. Yet, for some reason, Customer Success is a function that often gets pushed to the wayside. 

That’s because many Customer Success Managers must also oversee problem resolution, adoption and satisfaction. But by doing so, they lose the ”bigger picture” of the overall customer experience, risking churn that could collapse expansion opportunities. 

Instead, to skyrocket loyalty and revenue, CSMs must prioritise high-level strategic goals and align them with their key stakeholders and accounts. 

Customer Success (CSM) training supports managers in developing the application skills needed to effectively engage, manage and retain customers  – while maximising repeat business. 

OUR IMPACT

50000 +
SALES REPS TRAINED
1000 +
E-LEARNING STUDENTS
20 +
COUNTRIES
5 +
LANGUAGES
CUSTOMER SUCCESS TRAINING

Course Outline

Ready to start your success story?

Not sure what type of help you need? Talk to our friendly program advisors to discuss your customer success training needs.

What Are the Benefits
of Customer success TRAINING?

Team that implement SOCO’s customer success training learn the skills needed to improve operations, nurture customer relationships, expand business, reduce churn, increase customer loyalty and increased revenue.

Improve Operations

Stay ahead of customer expectations. Identify discrepancies in accounts and strategically plan to fill those gaps.

NURTURE Customer Relationships

Increase client satisfaction. Build and foster mutually beneficial long-term customer relationships.

Expand Business

By pinpointing strong client advocates and obtaining referrals.

Reduce churn

Stop chasing new business. Achieve goals and targets with a laser focus on high-level strategic goals.

Increase customer loyalty

Keep sales teams motivated. Apply consistent, repeatable account management practices to increase ROI.


Increase revenue

Loyal and satisfied customers are likely to spend twice as much as clients that are non-advocates.

Ready to start your success story?

Not sure what type of help you need? Talk to our friendly program advisors to discuss your customer success training needs.

Who is the customer success training program for?

Customer Success Training is a client-centric program designed to support Customer Success Managers and Executives in developing the application skills needed to provide value, build customer loyalty, expand business, reduce churn and of course, increase profit. 

Duration

1 to 3 Days In-person or Multiple VILT Sessions

For who

Customer Success Managers / Customer Success Executives

Format

Live In-Person or
Virtual Instructor-Led Training 

CUSTOMER SUCCESS Training

Gain the skills to drive renewals and add valuable touchpoints to increase satisfaction.

PROGRAM DELIVERY OPTIONS
LIVE IN-PERSON, LIVE VIRTUALLY OR ON-DEMAND LEARNING
CHOOSE THE TRAINING DELIVERY THAT WORKS FOR YOU

Live In-PERSON TRaining

FUN, HIGH-ENERGY & COLLABORATIVE CLASSES
SOCO®‘s onsite training, brings our experienced instructors to you. Learners can learn new skills with their colleagues, while engaging in role plays, brainstorming exercises and active group discussions. They’ll receive immediate coaching and feedback throughout the session so they leave the session with new skills that have been learnt, practiced and fine tuned.

E-LEARNING | SOCO ACADEMY

flexible, affordable and EFFECTIVE - on-demand learning.
SOCO Academy is an instant, flexible and effective solution to learning advanced social networking techniques right away. Want to start learning new skills tonight in your pyjamas or during your morning commute? The choice is yours. Join SOCO Academy and learn how to network online at your own pace.

VIRTUAL INSTRUCTOR-LED TRAINING (VILT)

ENGAGING, IMMERSIVE & INTERACTIVE LEARNING EXPERIENCE THAT REPLICATES AN IN-PERSON CLASSROOM VIRTUALLY

All of our live virtual training programs are highly engaging and interactive. Our VILT solution leverages over 20 years of sales expertise with video and digital technology for learners to benefit from a virtual classroom experience that replicates in-person learning. We achieve this by using a combination of chat, polls, and live discussion to participate in the training. As well as encouraging the use of breakout rooms for group discussions and sharing critical points to reinforce training.

customer success TRAINING IS available in
apac LANGUAGEs

SOCO Sales Training proudly provides regional teams with training in four APAC languages: Indonesian, Thai, Mandarin and Vietnamese. Regional teams can learn new skills in their native language while minimising downtime and maximising results. Training teams across Asia so everyone can learn the same cutting-edge skills.

Customer Success Training Program Materials

INCLUDED TRAINING MATERIALS

All participants receive complete Customer Success Training workbooks, post-training reinforcement content and access to our exclusive Facebook group (SOCO® Selling™ Community: B2B, B2C, Selling Remotely, Social Selling) for ongoing support.

Customer-Success-Training-Booklet-min
OUR CLIENTS
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Start your success story

Get a quote or discover the right pillars and modules for your team with our experience and friendly program advisors who are happy to help.

 
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