What is Customer Success? What it Means & Why it Matters

Many companies are feeling the increasing pressure of customer expectations (particularly on value) rising year on year. Now, leaders everywhere are looking to the emerging function of Customer Success as an essential focus. One that is said to drive long-term company growth. An exciting idea -especially considering Forbes reports that 73% of companies with above-average customer experiences …

What is Customer Success? What it Means & Why it Matters Read More »