Customer Success

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The Secret To Improving Customer Retention: Customer Success Teams

If you want to take your sales skills to the next level and learn how to master the entire sales process, join SOCO Academy and get certified in SOCO Selling. In this current economic climate, with looming recessions, a cost of living crisis and continued post-pandemic recovery, companies now more than ever need to be focusing on …

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What It Takes To Be A Great Customer Success Manager: A Guide

Once you’ve made a sale, you need to keep showing the customer your product is valuable. Your success depends entirely on the team promoting and maintaining your customer relationships. That’s where Customer Success Managers come in. Read on to discover why businesses need one, what they do and what it takes to become a great …

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What is Customer Success? What it Means & Why it Matters

Many companies are feeling the increasing pressure of customer expectations (particularly on value) rising year on year. Now, leaders everywhere are looking to the emerging function of Customer Success as an essential focus. One that is said to drive long-term company growth. An exciting idea -especially considering Forbes reports that 73% of companies with above-average customer experiences …

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