Excellent customer service is the pinnacle of business. It opens up more opportunities than just deals. But also has the power to define your business and differentiate it from competitors. A recent study states that 86% of consumers would rather pay more for a better customer experience. So clearly, it’s vital to get it right. Read on to […]
8 Vital Customer Service Skills All Reps Must Have Read More »
Salespeople are very much like doctors in the sense that we (should!) diagnose before we prescribe a solution. For instance, selling a product or service to someone you’re not entirely sure needs it is comparable to your doctor handing you a prescription before taking the time to understand your symptoms entirely. Can you imagine that happening? Of
How Sales Reps Can Identify & Resolve 4 Common Customer Pain Points Read More »
Whether you’re fresh out of school or just looking for something different, the customer service industry can be a satisfying and fulfilling career. However, finding precisely where you fit in such a colossal industry is often hard. Luckily, we’ve spent decades working with some of the most innovative and forward-thinking companies across Asia and worldwide. Training tens of
The Ultimate Guide To Different Customer Service Roles Read More »
You need to take care of your current and past customers. We all know this- but it’s easy to forget when you’re busy concentrating on creating new business. So now is the time to focus on keeping your best customers happy and delivering lots of value. In this short article, we’ll discuss how and why
Why You Have To Keep Existing Customers Happy Read More »
As a salesperson, your ultimate goal is to deliver products or services that satisfy your customers’ needs and wants. If you ever face tough situations where customers aren’t satisfied, always keep in mind: the customer is always right. In 2024, putting customers at the center of everything has become more important than ever. It’s crucial
Why The Customer is Always Right, Especially in 2024 Read More »
Sales is a game that is constantly changing. Yet one thing will always remain the same; the secret to success is putting your customers first. Luckily, for those looking to get ahead of the competition (like those reading this guide), most people are looking to emerging technology like AI for sales and prospecting. But you
What is Customer-Centric Selling? Exploring The Sales Approach Read More »
Historically, customer service excellence was reserved for luxury brand experiences only. Now, it’s an almost unconscious expectation of consumers. Every reputable company should strive to achieve excellence in customer interactions to remain competitive and trusted. However, not many people truly understand what service excellence is. That’s why in this short article, we’ll be explaining 9
Businesses are making a critical mistake. They prioritize generating sales over nurturing loyal customer relationships. Yet, sales and customer service teams should be a natural fit. So this short-term strategy isn’t realistic for today’s competitive world. Instead, you must get both teams working together to create successful customer interactions. Start moving your company forward today.
8 Ways To Align Sales & Customer Service To Accelerate Growth Read More »
The fact is that 54% of customers now have higher expectations for customer service. Particularly among consumers ages from 18-34, where this stat jumps to 66%. Consequently, more than ever, those in customer service roles need to be on top of their game to attract more customers and help grow a loyal following. However, we all know that it
8 Tough Customer Service Challenges And How To Solve Them Read More »
As a customer yourself, you’ve probably related to the popular phrase “the customer is always right” more than once before. Yet, while a familiar, almost unconscious saying in the business world, it’s unsurprisingly not always true. While Harry Gordon Selfridge was right that salespeople must prioritize not only the needs but the customers’ satisfaction, it’s not always
Beyond the Motto: Why The Customer Is NOT Always Right Read More »